3CX – T-VoIP | Comunciaciones Omnicanal

Phone System Video Live Chat

Connect your

TEAMS AND CLLIENTS

Videoconferences without apps

Videoconferencing without complications.

Presentation tools and remote assistance.

Share documents, chat and surveys.

For unlimited users.

PBX: Reinvented for Telecommuting

Calls, messages, meetings on the go.

Same office extension in iOS and Android apps.

Web client accessible from anywhere.

Easy to install and manage.

Chat with your customers

Convert visitors into leads and sales.

Elevate chats to calls or video.

Share with your team and collaborate.

Improve the user experience.

Calls, messages, video… From anywhere

Transfer calls, chat with colleagues or video calls.

Change your status and see your team's availability from the app.

Call hands-free via Siri or Bluetooth integration.

Reconnection to seamlessly switch between networks.

Your telephone bill in half

No pricing per user or month. An affordable annual system payment.

Calls between colleagues are free even outside the office.

Eliminate costly mobile phone calls between employees.

Bring your own SIP Trunk and choose the best rates.

Not just calling: Live chat, FB and SMS

Live chat for your website visitors and reply even on the go.

Connect your business Facebook and reply to messages from 3CX.

Send and receive business SMS messaging from the same place.

Transfer chats to assigned groups or team members.

Queued calls… do not lose it

Queues for individuals or groups. Guarantee not to miss any calls.

Advanced queuing strategies like Round Robin and Hunt by 3s.

Agents can respond anywhere, in the office or remotely.

Option to return calls during busy hours.

Recording and training

Record calls for quality and legal monitoring reasons.

Train agents with live calls with Listen in and Whisper.

Use Barge in to take control when needed.

Ticket responses can be centrally monitored.

Service level reports

Review agent performance with built-in reports.

See the longest waiting time and abandoned calls.

Get SLA reports and callback statistics.

Switchboard / Wallboard to monitor queues in real time.

Sync your status from your calendar

The status of the event changes in 3CX to “Do Not Disturb” or “Away”.

Unsynchronize with “Business trip” status or manually.

Automatically switch forwarding profiles.

The 3CX status changes when the event ends.

Sync contacts to your 3CX phonebook

Automatically sync your personal contacts.

Manage contacts in Microsoft 365 apps.

Update shared mailbox contacts with 3CX Phonebook.

Call synced contacts from the 3CX mobile or web apps.

Make calls from Microsoft 365

Make and receive calls without leaving Microsoft 365.

Simply click on a contact to display the bookmark.

Incoming pop-ups make sure you don't miss a call or chat.

Easily work with MS 365 to combine caller IDs.

3CX Easy Admin from 365

Automatically create new extensions from Microsoft 365.

Tracking in the “Azure AD” group in the 3CX Admin Console.

Customize how extension numbers are created.

Import extensions from Microsoft 365 and install easily.

Integrate 3CX with MS Teams and save

Call from Teams using 3CX SIP trunks.

Save on expensive Microsoft Calling Plans.

Choose your own SIP provider in your region.

No need for SBC solution licenses. Native to 3CX.

Reply to Facebook messages from 3CX

New support channel. Give customers the confidence to contact you.

Respond to new Facebook leads as they arrive through 3CX.

Transfer Facebook messages to qualified team members.

Resolve issues faster by collaborating with your team.

One solution: live chat, social networks, calls

Serve customers across multiple channels from the same interface.

No need to switch between apps – saving agent time.

Facebook messages are centrally monitored and archived.

No multiple Facebook admins – add unlimited users to queue.

Know who you chat with

Use the CRM integration to identify customers and track histories.

Impress your customers by customizing chat responses.

Always be prepared by having your customer history at your fingertips.

New Facebook leads automatically created and registered in the CRM.

Auto-assign Facebook messages

Group message management based on queues.

Tickets can be assigned to the first user to respond.

Ensure response priority. Integrated in SLA policies.

Reports with response times and messaging performance.

Phone System Video Live Chat

Connect your

TEAMS AND CLLIENTS

Let's talk

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