Wittysuite is one of the most powerful and flexible tool to build the CX adapted to the needs of your company.

Manage all your Customer Service channels in the same tool.

Companies and organizations can administer and manage 
responses in the main messaging channels, integrate systems and processes so that the client does not feel friction between the different channels. 
Automated Processes

Design and manage interactions

Autonomy and flexibility.
DATA VALIDATOR

Check the entered format

Allows to verify any type of data through Regex.

AGENTS MODULE

Referral to human personnel

Simply indicate a message to send when making the ticket.

RPA INTEGRATOR

Simple connection with Web services and webhooks

Only entering query URL.

METRICS VIEWER

Statistics

Measure results of interactions: usage reports, new users, behavior flags.

CAMPAIGN MANAGER

Outbound Campaigns

Scheduling delivery to database

PROFILE CREATOR

Generate customer profiles

Data collection.
Customer segmentation.

ADDON NPL & IA SENTIMENT ANALYSIS

Addon Conversational NLP

Wittybots recognizes regular expressions, syntax, corrects grammatical errors, misspellings and ambiguities of human language.

IA Sentiment Analysis of Amazon Comprenhend

Use AI to discover information and relationships in unstructured data.

BIOMETRIC RECOGNITION

Image Recognition, OCR and Voice Biometrics

Image recognition,
and the ability to authenticate an individual's identity through their voice patterns.

OMNICHANNELITY RESOLVED

Human Attention

Receive and reply to messages in a single platform.

UP TO 4 VIEWS

Simultaneously attends the different messaging and service channels of the company.

ROLES AND CONTROL

Create roles with hierarchies and permissions to efficiently manage operations and supervision.

CONTACT MANAGEMENT

Organize different inboxes and customize them according to query subject, client status, and more!

ATTENTION SURVEYS

Evaluate the performance of your agents to constantly guarantee and optimize attention and service.

RICH MEDIA FORMATS

Receive and send texts with images, videos and links. Enriched content to give greater value.

REAL TIME STATISTICS
The performance of your agents minute by minute
CONTACT MANAGER
Manage your customers and their personalized conversations
SENDING OF MASSIVE AND CUSTOMIZED CAMPAIGNS

via WhatsApp and SMS

Outgoing messages that guarantee quality experiences.
MEASURE AND GROW

Data-driven decisions.

Identify the key metrics to optimize your campaigns and take your communication to the next level.
Create and share reports with your team members.

ALL IN THE SAME PLACE

Integrate your tools

WittySend's interface seamlessly integrates with your company's applications, processes and systems. You will be able to link the data of your clients to WhatsApp and SMS to provide closer and more real attention

Contact your customers and ensure that the message will be received

DELIVERABLE

Capture attention through WhatsApp and SMS, the preferred channels of users. No more barriers to entry and blacklists. Deliver your messages without hindrance!

RELATIONS

Create closer and more real campaigns. Improve your customers' experience with personalized messages based on their status, preferences and purchasing habits.

SCHEDULE

Set days and times to contact customers based on their behavior. Make sure to deliver your messages when they are most receptive.

LISTS

Upload contact lists that can be saved and reused. Create contact lists to personalize campaigns with customer names and their

HIGH STRUCTURED MESSAGES

WhatsApp Outgoing Messages

The WhatsApp Business API helps businesses connect with more than 2 billion users in a simple, reliable and private way in more than 180 countries.

CUSTOMER CENTIC

Guarantee good experiences

In its quest to improve the experience, WhatsApp has measures in place to ensure that communications add value to the user. Wittysend allows the campaign approval process to be done to the channel within the platform.

STRATEGY

Communicate according to your objective

Sending through Wittysend can cover all kinds of marketing objectives.
You can communicate announcements, news, offers and promotions, launches, surprises and more!

SHORT MESSAGE SERVICE

Mass campaigns via SMS

SMS do not depend on internet connection,
they are a slightly saturated channel and have a very high open rate.

OMNICHANNELITY

Boost the traffic of your digital channels

Capture the attention of your customers instantly and boost the performance of your text campaigns with links and hyperlinks. Direct users to the different digital channels to interact with them in an omnichannel way.

INTEGRATIONS

Many possibilities

Integrations have no limit!
You will be able to make shipments with a connection to our API, receive the request to send SMS from another system and send the responses sent by users to another system. Also, you can use SMS packages so as not to depend on a third party that charges a commission for each shipment.

Let's talk

You can also contact us where you prefer

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