AI-powered IT · miAgente
AI voice agents for customer service
An AI voice agent answers, understands what the caller needs, resolves the simple cases and routes the rest to a person. With miAgente it works 24/7 across voice, WhatsApp, web and SMS, on a governed platform that keeps an auditable record of every interaction.
Updated: 17 October 2026
What does an AI voice agent do?
It answers the call, recognises the intent, replies to frequent questions, books or handles tasks, and when the case needs it, hands over to a human agent with the context. It runs on your PBX and connects to your systems (CRM, ERP, calendar).
What does "governed AI" mean?
That every interaction is recorded and auditable, with access control, data policies and human supervision. We don't depend on a single model: we route each task to the right model by cost, latency and language, and can change it without rebuilding the solution.
Where should you start?
With a scoped, measurable flow: first-line support, lead qualification or confirmations. We test it with your operation and it grows from there.
| The agent resolves | The agent routes |
|---|---|
| Frequent questions | Complex or sensitive cases |
| Booking and confirmations | Claims needing judgement |
| Initial contact qualification | Closing with a rep |
Frequently asked questions
Does it replace my team?
No. It resolves the repetitive and routes what needs human judgement, with the context already gathered.
Does it really speak the language?
Yes, and we route the task to the right model by language, cost and latency.
Is there a record of what it does?
Yes. Every interaction is auditable, with access control and human supervision.
Does it connect to my systems?
Yes: CRM, ERP, calendar and phone system, with the record where it belongs.
Want an AI agent in your service line?
We start with a scoped, measurable flow, tested with your operation.