Frequently asked questions
Frequently asked questions
The questions companies ask us most before contracting IP telephony, SMS or AI with T-VOIP. If you don't find yours, call 600 077 9200 or write to us.
Updated: 17 October 2026
About the service and onboarding
We design, run and support your telephony as a single partner, with a 24/7 NOC and a 99.9% SLA committed in the contract. Before you sign, we validate routes and quality with your real traffic.
Frequently asked questions
Can I keep my current numbers?
Yes. Number portability moves your numbers to T-VOIP without changing them.
Do I need to buy equipment or a PBX?
No. With the miPBX cloud PBX there is no hardware investment; if you already have a PBX, a SIP trunk connects it to the public network.
How do you ensure voice quality?
We validate routes and quality with your real traffic before signing, and operate with a 24/7 NOC and failover.
How long until it's live?
It depends on scope, but a PBX or a 600 number can be ready in days. We start with an assessment of your operation.
Do you work with companies in other Latin American countries?
Yes. We communicate coverage in 16 countries in the region and support regulatory enablement where the client is the licence holder.
How do you charge?
Per use: per voice minute and per message, with no hardware investment. We prepare a tailored proposal after understanding your operation.
Can I test before contracting?
Yes. We run a scoped, measured technical test with your real traffic before any commitment.
Do you publish your customers' names?
No. We don't publish our customers' names; discretion is part of the service.
Didn't find your question?
Tell us your case and we'll reply with a concrete proposal.