Use case
Professional services: fewer wasted hours
In a medical practice, a firm or a service centre, every hour a client doesn't show up is time and money lost. An SMS reminder the day before and a PBX that organises the calls bring down no-shows and free up the front desk.
Updated: 17 October 2026
The situation
Schedules fill up, but some clients don't arrive on time and cancel late or not at all. The front desk spends the day confirming by phone one by one, and still there are empty slots that can no longer be resold.
What we propose
- An automatic SMS reminder the day before, with the option to confirm or reschedule by replying to the message.
- A cloud PBX with an attendant menu: calls route themselves to bookings, payments or queries, without overloading a single person.
- Calls that can't be taken are logged to call back, and can be answered by SMS.
- Connection with the calendar or system you already use, so the reminder goes out without typing it by hand.
What you gain
Fewer no-shows, a front desk that stops calling one by one and slots rescheduled in time instead of lost. The SMS arrives even if the client has no data or app installed.
Frequently asked questions
Does it connect with my scheduling system?
Yes. miSMS integrates by API with your CRM, ERP or calendar to send the reminders automatically. We assess it based on the system you use.
Can the client confirm by the same SMS?
Yes, confirmation or rescheduling by replying to the message can be enabled, depending on how you want to operate.
Losing hours to no-shows?
We'll show you how to remind every appointment by SMS and organise the calls so nothing goes unanswered.